Terms of Service

1. Scope and Acceptance

These Terms of Service ("Terms") govern your access to and use of HailBlitz's website, software, dashboards, APIs, integrations, paid plans, campaigns, and related services (collectively, the "Service").

By accessing or using the Service, you agree to these Terms. If you use the Service on behalf of a company or other entity, you represent that you have authority to bind that entity, and "you" includes that entity. If you do not agree, do not use the Service.

2. Eligibility, Business Use, and Accounts

The Service is intended for businesses and their authorized representatives. You must be legally able to enter into a binding contract and must provide accurate, current, and complete account information.

You are responsible for safeguarding account credentials, controlling access to your workspace, and all activity that occurs through your account or team. Notify us promptly if you believe your credentials or account have been compromised.

3. Service Description

HailBlitz provides software and campaign tools that may include storm monitoring, service-area mapping, campaign planning, lead-ad workflows, lead routing, analytics, notifications, and billing functionality.

Features may change from time to time. We may add, modify, suspend, or discontinue any part of the Service, including beta or preview features, at any time.

4. Third-Party Platforms and Data Sources

Some Service features rely on third-party platforms and data sources, including payment processors, advertising platforms, mapping and geocoding providers, email delivery vendors, analytics vendors, hosting and database providers, and weather or public-data sources.

We do not control and are not responsible for third-party systems, policies, uptime, decisions, pricing, attribution models, lead-form behavior, or data availability. If a third-party provider blocks, rejects, delays, changes, or discontinues a feature or integration, the Service may be limited, interrupted, or unavailable without liability to HailBlitz.

5. Leads, Estimates, and No Guaranteed Results

The Service may display or reference projected lead counts, expected lead ranges, market opportunity scores, weather or storm-based activation signals, cost-per-lead estimates, response-rate assumptions, revenue estimates, or similar metrics. These figures are directional estimates only, based on assumptions, historical patterns, and third-party information, and are provided for planning purposes only.

If we display or discuss a projected number or range of leads for a plan, package, market, or campaign, that number is not a promise, warranty, or committed deliverable. You may receive fewer leads, more leads, delayed leads, poor-quality leads, duplicate leads, or no leads at all in a given campaign.

• weather severity, timing, and local storm conditions;
• geography, seasonality, and broader market conditions;
• ad auction dynamics, competition, budget, targeting, creative, landing-page performance, and platform approval decisions;
• third-party reporting, attribution, lead-form completion rates, and data quality; and
• your follow-up speed, staffing, pricing, sales process, and business reputation.

Unless expressly stated in a separate written agreement signed by HailBlitz, we do not guarantee any minimum quantity or quality of leads, appointments, calls, inspections, conversions, jobs, revenue, exclusivity, insurance outcomes, or return on ad spend. Leads and campaign data may be incomplete, stale, inaccurate, fraudulent, unresponsive, or otherwise unsuitable for your purposes.

6. Customer Responsibilities and Lawful Use

You are responsible for the content, claims, targeting, offers, landing pages, follow-up, and downstream use of any campaigns or leads associated with your account. You must use the Service in compliance with all applicable laws, regulations, platform rules, and industry obligations.

• obtain and maintain all rights, notices, consents, and permissions needed to collect, upload, receive, contact, and use lead or customer data;
• comply with advertising, telemarketing, privacy, consumer-protection, anti-spam, and do-not-call laws, as well as Meta or other platform requirements that apply to your campaigns;
• ensure that your ad copy, creative assets, landing pages, and claims are truthful, lawful, and non-misleading; and
• refrain from requesting or using sensitive personal data except as legally permitted and operationally supported by the Service.

You will not use the Service to violate laws or third-party rights, reverse engineer or interfere with the Service, scrape or extract Service data except as expressly allowed, or upload malicious code, deceptive content, or unlawful material.

7. Customer Data and License

As between you and HailBlitz, you retain your rights in the content, campaign materials, service-area inputs, lead data, and other information you submit to or configure through the Service ("Customer Data").

You grant HailBlitz a non-exclusive, worldwide, royalty-free license to host, use, reproduce, store, transmit, display, and process Customer Data as necessary to provide, maintain, secure, improve, and support the Service and related integrations.

You represent and warrant that you have all rights and permissions needed for us to process Customer Data in connection with the Service. We may remove, block, or refuse Customer Data that creates legal, security, or operational risk.

8. Fees, Billing, Renewals, and Refunds

Some parts of the Service are offered as recurring subscriptions, while other features may involve one-time setup charges, campaign packages, usage-based charges, taxes, or third-party spend. By purchasing the Service, you authorize HailBlitz and its payment processors to charge the payment method you provide for all applicable amounts.

Unless otherwise stated in writing, recurring subscriptions renew automatically until canceled. You are responsible for keeping payment information current and for paying all fees, taxes, chargebacks, collection costs, and other amounts associated with your account.

Except where required by law or expressly stated in a separate written offer, fees are non-refundable. This includes fees associated with subscription access, campaign setup, provisioning, launch work, third-party media or platform spend, partial billing periods, and Services that are interrupted or suspended because of your breach or third-party platform actions.

We may change pricing or packaging on a prospective basis. Any pricing change will apply no earlier than the next renewal, purchase, or campaign activation after notice or publication of updated pricing.

9. Intellectual Property

The Service, including all content, features, branding, software, and underlying technology, is owned by HailBlitz or its licensors and is protected by intellectual property laws. These Terms do not grant you any ownership rights in the Service.

If you provide suggestions, ideas, or other feedback about the Service, we may use that feedback without restriction or compensation to you.

10. Disclaimer of Warranties

The Service is provided "as is" and "as available." To the fullest extent permitted by law, HailBlitz disclaims all warranties, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, and quiet enjoyment.

We do not warrant that the Service will be uninterrupted, error-free, secure, or compatible with every workflow; that any campaign will be approved, delivered, or perform in a particular way; that any third-party platform or data source will remain available; or that any lead, report, or estimate will be accurate or complete.

The Service does not provide legal, insurance, tax, or other professional advice, and you are solely responsible for the decisions you make based on information presented in the Service.

11. Limitation of Liability

To the maximum extent permitted by law, HailBlitz and its affiliates, licensors, service providers, and representatives will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, goodwill, data, business opportunity, or anticipated savings, arising out of or related to the Service, even if advised of the possibility of those damages.

To the maximum extent permitted by law, HailBlitz's aggregate liability for all claims arising out of or related to the Service or these Terms will not exceed the amounts you paid to HailBlitz for the Service in the three (3) months immediately preceding the event giving rise to the claim.

Some jurisdictions do not allow certain limitations, so portions of this section may not apply to you to the extent prohibited by law.

12. Indemnification

You will defend, indemnify, and hold harmless HailBlitz and its affiliates, officers, directors, employees, contractors, and agents from and against any claims, liabilities, damages, judgments, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

• your use of the Service;
• your campaigns, advertising, offers, landing pages, or outreach activities;
• your Customer Data or your use, disclosure, sale, or follow-up of leads or other personal data; and
• your violation of these Terms, applicable law, or any third-party platform rules or rights.

13. Suspension and Termination

We may suspend, limit, or terminate access to the Service immediately if we believe you have violated these Terms, created legal or security risk, failed to pay amounts due, or if suspension is necessary to protect the Service, users, or third parties.

You may stop using the Service at any time, and you may cancel recurring subscriptions in accordance with your plan settings or by contacting us. Termination does not relieve you of obligations accrued before termination, including payment obligations.

Sections that by their nature should survive termination will survive, including provisions relating to fees, intellectual property, disclaimers, liability limits, indemnification, and compliance obligations.

14. Changes to the Service and These Terms

We may update these Terms from time to time and will post the updated version with a new effective date. Your continued use of the Service after changes become effective constitutes acceptance of the updated Terms.

We may also modify or discontinue features, integrations, or plans at any time.

15. Contact Us

Questions about these Terms should be sent to legal@hailblitz.com.